joya 9th Privacy Policy
Your personal information is our top priority. Read this policy to learn in detail how we collect, store, and keep your information secure.
This Privacy Policy ("Policy") applies to all users of the joya 9th platform. Please read the terms set out in this policy carefully. By using joya 9th's services, you agree to all the terms of this policy. To learn more about our general terms of service, please read the Terms and Conditions page.
We believe that transparency and trustworthiness are the foundation of a sound platform. This policy therefore clearly states exactly what we do with your information, when we do it, and why.
Section 01
Purpose and Scope of Data Collection
We collect certain information when you register, log in, or use any service on the joya 9th platform. This information is used to improve your experience, ensure account security, and process financial transactions.
1.1 Information You Provide Directly
Information you give us directly includes:
- Full name and date of birth
- Mobile number and email address
- National ID or passport details (for identity verification)
- bKash, Nagad, or Rocket number (for financial transactions)
- Bank account details (for bank transfers)
1.2 Automatically Collected Information
Some technical information is collected automatically when you use our site, such as:
- IP address and device type
- Browser version and operating system
- Session duration and page visit patterns
- Information collected through cookies and similar tracking technologies
1.3 Information Received from Third Parties
For fraud prevention and identity verification purposes, we may sometimes receive additional information from payment processors or identity verification services.
Section 02
How Your Information Is Used
Collected information is used only for the following purposes:
2.1 Account Management
Information is needed to create, verify, and maintain your account. This includes login security, password recovery, and notifications of any changes to your account.
2.2 Processing Financial Transactions
Your payment information is required to complete deposits and withdrawals. We use this information to securely handle Bangladesh's common payment methods — bKash, Nagad, Rocket, and bank transfer.
2.3 Security and Fraud Prevention
joya 9th is committed to ensuring the security of every account. Information is analysed to detect suspicious activity, prevent misuse through multiple accounts, and block unauthorised access. All sensitive data is transmitted via SSL encryption.
2.4 Customer Support
Account-related information may be accessed to resolve your issues through our 24/7 live chat and email support. This information is used solely to resolve your issue.
2.5 Responsible Gaming Support
By analysing playing patterns, we may offer warnings or suggest limit-setting where needed. Our Responsible Gaming guidelines set out detailed policy on this.
Section 03
Data Storage and Security
3.1 Retention Period
All information is retained while your account is active. Even after account closure, certain information may be kept for a defined period due to legal obligations, dispute resolution, or fraud investigation requirements.
3.2 Security Measures
joya 9th takes the following technical and administrative steps to protect your information:
- All data transferred via SSL/TLS encryption
- Data stored in secured and encrypted databases
- Controlled access limited to authorised staff
- Regular security reviews and audits
- Automated systems for detecting suspicious activity
Important: No security measure can guarantee complete protection. You are therefore asked to keep your password confidential and to notify us promptly if you notice any suspicious activity.
Section 04
Sharing Information with Third Parties
joya 9th never sells your personal information or transfers it to third parties for marketing purposes. Information may be shared only in the following limited cases:
4.1 Service Providers
Our selected partner organisations for payment processing, identity verification, and technology services are given access only to the information needed for their specific task. These organisations are contractually bound to uphold our privacy standards.
4.2 Legal Obligations
Required information may be disclosed in response to a court order, government directive, or lawful request from a law enforcement agency. Where possible, we will endeavour to notify you in advance.
4.3 Business Transfers
If a significant change occurs in the ownership or management of the company, user information may form part of that transfer. Prior notice will be given in such cases.
Section 05
Cookies and Tracking Technologies
5.1 Use of Cookies
joya 9th uses cookies to keep the website functioning properly. Cookies are small text files stored in your browser that improve your browsing experience.
5.2 Types of Cookies
- Essential Cookies: Required to maintain login sessions and for security
- Functional Cookies: To remember language preferences and settings
- Analytics Cookies: To collect site visit statistics (non-personally identifiable)
5.3 Cookie Control
You can control or delete cookies from your browser settings. However, disabling certain cookies may mean some site features do not work properly.
Section 06
User Rights
Every registered user of the joya 9th platform has the following rights:
6.1 Right to Access Information
You may request details of the personal information we hold about you at any time. Upon a verified request, we will provide that information within the designated timeframe.
6.2 Right to Correct Information
If information stored in your account is incorrect or incomplete, you may request a correction. The relevant information will be updated after identity verification.
6.3 Right to Delete Information
After closing your account, you may request deletion of your personal information. However, certain information may need to be retained for a specified period due to legal obligations.
6.4 Right to Object to Processing
You may object to the use of your information for marketing or analytics purposes. In such cases, we will action your request as quickly as possible.
Section 07
Protection of Minors
joya 9th strictly prohibits registration and use of services by persons under the age of 21. Age is verified at the time of registration and may also be verified later through identity documents. If information belonging to a minor is found in our system, the relevant account will be immediately closed and the information deleted.
Section 08
International Data Transfers
joya 9th operates primarily for Bangladeshi users. For technical reasons, information may sometimes be stored or processed on servers in other countries. In such cases, whichever is stricter — the applicable law of the country concerned or our own security standards — is followed.
Section 09
Policy Changes and Updates
joya 9th reserves the right to change or update this privacy policy at any time. For significant changes, you will be notified via your registered email or through a notice on the platform. Continued use of the service after any change will be taken as consent to the updated policy.
For any questions about this policy or to exercise your rights, you will find relevant information on our FAQ page.
Section 10
Contact and Complaints
If you have any questions or concerns about this privacy policy, please contact our support team:
- 24/7 Live Chat — support available in Bengali and English
- Email: [email protected]
We generally aim to respond to all complaints and questions as quickly as possible during working hours. joya 9th is always committed to protecting your privacy.
Last Reviewed: January 2025 | This policy applies to all services on the joya 9th platform